What should TDCJ staff focus on when interacting with inmates to demonstrate professionalism?

Maintaining composure and authority is vital for TDCJ staff when interacting with inmates because it establishes respect and reinforces the staff's role within the correctional environment. Professional interactions help create a structured atmosphere, which is essential for safety and security both for the staff and the inmates. By demonstrating composure, staff members are able to manage situations effectively, de-escalate potential conflicts, and maintain order.

A consistent display of authority also helps to foster a sense of discipline within the facility, ensuring that inmates understand the importance of rules and procedures. Professionalism in this context includes clear communication, setting expectations, and adhering to established protocols, all of which contribute to a more effective and safer environment.

While being casual or encouraging informal discussions might seem friendly, those approaches can undermine the necessary authority and create ambiguity regarding the boundaries of the professional relationship. Similarly, showing personal biases can compromise the objectivity required in correctional settings and lead to favoritism or discrimination, which is counterproductive to maintaining a fair and secure environment.