In what way does "Customer Service" tie into TDCJ core competencies?

"Customer Service" ties into TDCJ core competencies primarily by enhancing relationships with inmates and their families. In a correctional setting, effective communication and the establishment of trust are crucial. Good customer service practices facilitate positive interactions, which can lead to a more respectful and supportive environment. This is particularly important as staff engage with inmates and their families, addressing their concerns and needs respectfully and efficiently.

By fostering strong relationships through good customer service, staff can promote rehabilitation and contribute to a safer, more positive facility atmosphere. This focus on service encourages all personnel, regardless of their role, to be more attentive and responsive, ultimately benefiting the institutional environment and the individuals within it.